Hosting Bot, LLC ("Hosting Bot," "We," "Us") agrees to provide services to the Subscriber ("Client," "Customer," "You") subject to these Terms of Service ("ToS") and the Acceptable Use Policy ("AUP").
Use of Hosting Bot, LLC's services constitutes full acceptance of these terms.
All provisions of this agreement are subject to change at the discretion of Hosting Bot, LLC.
Changes to the Terms of Service do not constitute grounds for early termination, non-payment, or refund.
All clients must provide valid, accurate, and verifiable information upon purchase.
Requests for account privacy are governed solely by our Privacy Policy.
1. Refund Requests / Refund Fees
Refund requests must be submitted within twenty-four (24) hours of service delivery.
Refunds are only available to new clients on their initial purchase and only if the service remains unused.
No refunds are offered on promotions, custom discounts, add-ons, or pre-ordered services.
Cryptocurrency payments are final and may only be issued as account credit.
A twenty percent (20%) refund processing fee applies to PayPal and Stripe payments.
Any violation of the Terms of Service or Acceptable Use Policy voids refund eligibility.
2. Affiliates
Affiliate payouts are issued exclusively as Hosting Bot, LLC account credit.
Cash or external currency payouts are not available.
3. Cancellations
Cancellation requests must be submitted through the client portal.
Cancellations must be received at least seven (7) days prior to the renewal date.
Failure to cancel before invoice generation constitutes a Terms of Service violation.
Invoices may be automatically charged once generated.
Late cancellations may result in suspension, termination, and collections activity.
4. End of Life Products
Hosting Bot, LLC may add, replace, or discontinue products at its discretion.
When feasible, sixty (60) days' notice will be provided.
Migration assistance may be offered when applicable.
5. Chargebacks and Disputes
Initiating a chargeback or dispute authorizes Hosting Bot, LLC to share account information with payment processors.
Information may also be shared with fraud-prevention services and law enforcement agencies.
Fraudulent disputes may result in immediate termination and permanent service denial.
6. Cryptocurrency Payment Policy
All cryptocurrency transactions are final.
Refunds or cancellations will be issued as account credit only.
7. Promotions
Promotional offers may be modified, limited, or terminated at any time.
Abuse or circumvention of promotions may result in immediate termination without refund.
8. Price Match
Price matching is subject to verification.
All price matches are granted at Hosting Bot, LLC's sole discretion.
9. Price Adjustments
Service plans and pricing may change at any time.
Changes apply only to future invoices.
Previously paid invoices will not be modified.
10. Country Block Policy
Service availability is not guaranteed in all countries or networks.
Relocation requests must be submitted via support ticket.
Pricing may vary between data centers.
11. Legal Contact
Hosting Bot, LLC may cooperate with law enforcement when required.
All communications are considered confidential unless disclosure is legally required.
Hosting Bot, LLC retains sole authority to start, stop, suspend, access, or modify services.
12. Rent to Own (RTO) Policy
Rent-to-Own servers remain the sole property of Hosting Bot, LLC until all conditions are met.
Twelve (12) consecutive months of uninterrupted service are required.
Any abuse, suspension, or Terms of Service violation voids RTO eligibility.
All RTO payments are non-refundable.
13. Colocation Contractual Agreement
All colocation services ordered after November 2023 require a twelve (12) month minimum term.
Early termination accelerates the remaining contract balance.
Waivers require written approval from Hosting Bot, LLC management.
14. Unmetered Policy
Unmetered services are billed using the 95th percentile method.
Network usage is continuously monitored.
15. Bandwidth Overage & IP Blacklist Policy
Bandwidth overages are billed at $5.00 per TB.
Blacklisted IPs incur a $15.00 per-IP fee.
Subnet bans incur a $150.00 fee.
ASN-level bans incur a $1,500.00 fee plus remediation costs.
16. Termination
Hosting Bot, LLC may suspend or terminate services at its sole discretion.
Any Terms of Service or AUP violation may result in immediate termination.
17. Threats / Staff Abuse
Threats, harassment, or abusive conduct toward staff are prohibited.
Violations result in immediate termination of all services.
18. Forgery, Impersonation, and Invalid Information
Impersonation or falsified account information is prohibited.
Violations result in immediate termination without refund.
19. Unauthorized Access
Unauthorized system access, network abuse, or denial-of-service activity is prohibited.
Violations result in immediate termination.
20. Fraud
Fraudulent activity is strictly prohibited.
Violations may be reported to fraud-prevention databases.
21. Backups and Data
Clients are solely responsible for maintaining backups.
Hosting Bot, LLC is not liable for data loss under any circumstances.
22. Service Suspension
Unpaid or non-compliant services may be suspended or terminated.
Customer data may be removed after termination.
23. Banned Services
Illegal, abusive, or resource-intensive activities are prohibited.
Verified abuse incurs a $15.00 fine per incident, due immediately.
24. Indemnification
Clients agree to indemnify and hold Hosting Bot, LLC harmless from claims arising from service use.
25. Limitation of Liability
Hosting Bot, LLC is not liable for direct or indirect damages.
Liability is limited to service termination.
26. Disclaimer of Warranties
Services are provided as-is and as-available.
No warranties are expressed or implied.
27. Governing Law
These Terms are governed by the laws of the State of Texas.
28. Collections
Unpaid balances may be sent to collections.
Chargebacks on collection invoices may incur fees up to $50.00 per occurrence.
29. Entire Agreement
These Terms constitute the entire agreement between the parties.
Modifications require written authorization from Hosting Bot, LLC.