We promise a 99.9% uptime commitment on our dedicated servers. As unmanaged dedicated servers, we are responsible for the power and network uptime to your server. The SLA does not apply to uptime issues related to operating system issues, DDoS Attacks, or 3rd Party related downtime outside of our control. Please contact us via the client page if you need a managed solution with higher uptime commitments built in.
- 99.9% (or higher) ---------------------------- No Credit
- 98-99.9% --------------------------------- 4% SLA Credit
- 97-98% ----------------------------------- 8% SLA Credit
- 96-97% ----------------------------------- 10% SLA Credit
- 95-96% ----------------------------------- 20% SLA Credit
- 94% (or below) ---------------------------- 40% SLA Credit
We offer a 99.9% uptime commitment for colocation products in our Dallas, Texas and Ashburn, Virginia Data Centers. This pertains to power and network uptime in our data centers. The SLA does not apply for issues pertaining to customer server hardware, DDoS Attacks, or 3rd Party related downtime outside of our control. Please contact us via the client page if you need a managed solution with higher uptime commitments built in.
- 99.9% (or higher) ---------------------------- No Credit
- 98-99.9% --------------------------------- 4% SLA Credit
- 97-98% ----------------------------------- 8% SLA Credit
- 96-97% ----------------------------------- 10% SLA Credit
- 95-96% ----------------------------------- 20% SLA Credit
- 94% (or below) ---------------------------- 40% SLA Credit
If your service experiences any downtime, and is covered under the above SLAs, simply open a ticket in your client portal once the issue has been resolved and provide us with a uptime tracker that shows both the uptime percentage and time/date stamp. We will create the SLA credit for you for the next due payment. SLA credits apply to the per-month price. If you purchase a service on a contract cycle longer than monthly, your maximum eligible credit is the prorated amount for that month of service. SLA credits can only be used towards service related costs. Fee related costs, such as those found on our fee-schedule, are ineligable uses of SLA credit and will not be accepted as a form of payment. The Customer remains responsible for tracking their uptime and putting forth effort in submitting the SLA ticket for assistance.