We promise a 99.9% uptime commitment on our dedicated servers. As unmanaged dedicated servers, we are responsible for the power and network uptime to your server. This doesn’t include uptime from server management or OS or unexpected failure of hardware. Please contact us if you need a managed solution with higher uptime commitments built in.
- 99.9% (or higher) ---------------------------- No Credit
- 98-99.9% --------------------------------- 4% SLA Credit
- 97-98% ----------------------------------- 8% SLA Credit
- 96-97% ----------------------------------- 10% SLA Credit
- 95-96% ----------------------------------- 20% SLA Credit
- 94% (or below) ---------------------------- 40% SLA Credit
We offer a 99.9% uptime commitment on our Dallas Data Center. This pertains to power and network uptime in our data centers.
- 99.9% (or higher) ---------------------------- No Credit
- 98-99.9% --------------------------------- 4% SLA Credit
- 97-98% ----------------------------------- 8% SLA Credit
- 96-97% ----------------------------------- 10% SLA Credit
- 95-96% ----------------------------------- 20% SLA Credit
- 94% (or below) ---------------------------- 40% SLA Credit
If your service experiences any downtime, then simply open a ticket in your Client Portal once the issue has been resolved and provide us with a uptime tracker that shows both the uptime percentage and timestamp or contact your Account Manager. We will create the SLA credit for you for the next due payment. SLA credits apply to the per-month price. If you purchase a service on a contract cycle longer than monthly, your maximum eligible credit is the prorated rate for that month of service. SLA credits can only be used towards service related costs. Fee related costs, such as those found on our fee-schedule, with the exception of IP Orders, are ineligable uses of SLA credit and will not be accepted as a form of payment. The Customer remains responsible for tracking their uptime and putting forth effort in submitting the SLA ticket or contacting your account manager for assistance.