Refund Fee:
- 20% of Total Invoice
Free Remote Hands:
- Device Power Cycle
- Attachment of Customer-Supplied KVM
- Shipment Receiving to Customer Storage
- General Button Pressing (without crash cart hookup)
- Free remote hands tasks should take no longer than 5 minutes at the rack and may be charged if requested repeatedly.
- If a free remote hands request requires emergency processing, a $35 fee may be assessed.
Per Event Remote Hands:
- KVM over IP Rental: $30 per hour
- External Drive Attachment: $35
- OS Installation: $35
- Hard Drive Modification: $35
- Add/remove/reseat RAM: $35
- Deracking of device: $75
- Outbound Package Handling: $50 (excluding shipping and materials)
- Undeclared Inbound Shipment: $35 (any package without at least 24 hours advance notice)
- Electronics Disposal: $25/item
- All other tasks: $25 per 15 minutes
- Any task that requires immediate processing onsite and falls outside our 'Advance Notice Policy' of 3 days will incur a $50 dollar fee.
Single IPv4 Addresses:
- Single IPv4 Addresses: $1.50/IP
CIDR IPv4 Subnets:
- /29 (5 Usable IP Addresses): $6 per month
- /28 (13 Usable IP Addresses): $16 per month
- /27 (29 Usable IP Addresses): $32 per month
- /26 (61 Usable IP Addresses): $64 per month
- /25 (125 Usable IP Addresses): $128 per month
- /24 (253 Usable IP Addresses): $175 per month
IPv6 Addresses:
- /64 IPv6 Range: Free
- /56 (256 x /64 IPv6 ranges) - $10 per month
- /48 (65K x /64 IPv6 ranges) - $20 per month
- /44 (16 x /48 IPv6 ranges) - $100 per month